RETURNS & EXCHANGE (DOMESTIC)
With your order a return label and return form is included. Please fill out the return form, seal the package properly and stick the return label on the outside of the box/bag. Deliver your return to your local Posten/Bring office. Any fees regarding returns will not be refunded.
Please note that we have 14 days return policy.
RETURNS & EXCHANGE (INTERNATIONAL)
Please note that we have 14 days return policy. In order to create a pleasant shopping experience, we operate with an easy return procedure.
In advance of the return, please contact email@example.com.
NB! All purchases made online on camillapihlwear.no must be returned through firstname.lastname@example.org. We will not accept online purchases to be returned in any physical store.
After notifying us, we would ask you to follow these steps:
1—Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.
2—Send us a mail to email@example.com with your return request. Once your return has been approved you will receive a return-shipping label. Once your return has been approved and you have received the return papers you have to do the following:
3—Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely. Print and fill out the return-form sent to you by mail and put this along with the product. NB: It is important that you write down your order number, name, e-mail and reason for the return.
4—Print out the return-shipping label received after contacting us by mail. Place the return-shipping label on the box over the prior delivery information. Remember to ask for your return-receipt with tracking number, or else Camilla Pihl Wear will not be responsible for the return shipment to our warehouse.
5—Contact DHL when this is done and schedule a pick-up suitable for you. This is done by phone +47 21 00 22 00. They will ask for identification-number regarding Camilla Pihl Wear and this is 921 440 588. The return will be traceable and insured until it has reached our distribution center.
6—If your return is accepted upon arrival at our distribution center, your return will be handled/refunded within 14 days from time of arrival. NB: The return delivery fee of 99 NOK (domestic) and 132 NOK (DHL Worldwide) will NOT be refunded. Any items that are being returned must be in perfect condition without any visible signs or damage and must have the original label attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criteria.
7—NB: Due to hygienic factors swimwear that are tried on/taken out of their original packing will not be accepted as returns
Purchased items are not exchangeable into a different size and color. Exchanges are handled in the same manner as a return (as described above). You will have to place another order of your desired product/size and we will ship this to you while your return/refund are being processed. Exchanges are only processed upon receipt of returned and undamaged merchandise, and are based on stock availability.
Our regular online return and exchange policy as described above applies during sale periods. To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.
If the item you have received is faulty on arrival or any problems occur with the product, please contact our customer care service on e-mail; firstname.lastname@example.org. Please include your order number, photo and description of the problem.