WORLDWIDE SHIPPING AND FREE RETURN×

RETURNS & EXCHANGE (DOMESTIC)

Returning to Camilla Pihl Wear is easy and free. You can return your order within 14 days from receiving the order. Please note that orders returned after 14 days are not valid return.

We don’t accept returns for unwanted items after the relevant return period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

 

HOW TO MAKE A RETURN?

With your order a return label and return form is included. Please fill out the return form, seal the package properly and stick the return label on the outside of the box/bag. Deliver your return to your local Posten/Bring office. Remember to ask for your return-receipt with tracking number, or else Camilla Pihl Wear will not be responsible for the return shipment to our warehouse.

 

NB: Due to hygienic factors, swimwear that are tried on/taken out of their original packing will not be accepted as returns.

 

Please note that we have 14 days return policy.
NB: All orders bought in December can be returned within 31.12.21 even if the order has overdue the return period of 14 days.

 

Uncollected Packages

All uncollected packages will be charged NOK 150,- to cover handling fees for return shipping and handling costs. The fee will be deducted when refunding the return.

 

RETURNS & EXCHANGE (INTERNATIONAL)

Please note that we have 14 days return policy. In order to create a pleasant shopping experience, we operate with an easy return procedure.

In advance of the return, please contact customercare@camillapihlwear.no.

NB! All purchases made online on camillapihlwear.no must be returned through customercare@camillapihlwear.no. We will not accept online purchases to be returned in any physical store.

After notifying us, we would ask you to follow these steps:

 

RETURN PROCESS 

1– Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.

 

2– Send us a mail to customercare@camillapihlwear.no with your return request. Once your return has been approved you will receive a return-shipping label. Once your return has been approved and you have received the return papers you have to do the following:

 

3– Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely. Print and fill out the return-form sent to you by mail and put this along with the product. NB: It is important that you write down your order number, name, e-mail and reason for the return.

 

4– Print out the return-shipping label received after contacting us by mail. Place the return-shipping label on the box over the prior delivery information. Remember to ask for your return-receipt with tracking number, or else Camilla Pihl Wear will not be responsible for the return shipment to our warehouse.

 

5– Contact DHL when this is done and schedule a pick-up suitable for you. This is done by phone +47 21 00 22 00. They will ask for identification-number regarding Camilla Pihl Wear and this is 921 440 588. The return will be traceable and insured until it has reached our distribution center.

 

6– If your return is accepted upon arrival at our distribution center, your return will be handled/refunded within 14 days from time of arrival. Any items that are being returned must be in perfect condition without any visible signs or damage and must have the original label attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criteria.

 

7– NB: Due to hygienic factors swimwear that are tried on/taken out of their original packing will not be accepted as returns

 

 

EXCHANGE

Purchased items are not exchangeable into a different size and color. Exchanges are handled in the same manner as a return (as described above). You will have to place another order of your desired product/size and we will ship this to you while your return/refund are being processed. Exchanges are only processed upon receipt of returned and undamaged merchandise, and are based on stock availability.

 

SALE

Our regular online return and exchange policy as described above applies during sale periods.

To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.

 

CLAIMS

If the item you have received is faulty on arrival or any problems occur with the product, please contact our customer care service on e-mail; customercare@camillapihlwear.no. Please include your order number, photo, and description of the problem/faulty.

 

Original condition

Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

 

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., shoes must be returned with the original shoe box).

 

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds. Including:
Swimwear, if the hygiene seal is not intact or any labels have been broken.

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