Shipping & return information
CUSTOMER SERVICE
customercare@camillapihlwear.no
Phone: 413 94 441
We advice you to use our email for all matters in regards to returns etc as this needs to be handled via mail.
Opening hours for Customer Service are Monday to Friday 9am - 5pm
SHIPPING INFORMATION - NORWAY
PostNord - Delivery on service point with tracking dumber (3-5 working days)
DHL-Express - Delivery to your home, office or service point with tracking number (1-3 working day)
SHIPPING INFORMATION - REST OF THE WORLD
DHL Express Worldwide
Please notice that we are unable to deliver to P.O. box addresses.
DDP: Most countries* are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final checkout-price.
Europe: Delivery time: 1-3 days*
Rest of the world: Delivery time: 1-4 days*
*Kindly note that delivery times commence from the date of dispatch.
If you place your order by 12:00 it will be sent out the same day**
Important information
Order Tracking: Once your order has left us, you will receive an email containing an air waybill number to track its progress online.
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while your purchase is on its way to you. You will receive an SMS / E-mail notification after your order has been dispatched, follow the link provided and choose from a range of options including:
- Rescheduling your delivery for a nominated day
- Placing your shipment on hold if you are away from home
- Arranging to collect your order from a DHL service point
Delivery times are provided only as guidelines, and does not take into account possible delays caused by payment authorization or stock availability.
To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.
Returns & Exchange (Domestic)
With your order a return label and return form is included. Please fill out the return form, seal the package properly and stick the return label on the outside of the box/bag. Deliver your return to your local Posten/Bring office. Any fees regarding returns will not be refunded.
Please note that we have a 14 days return policy.
Returns & Exchange (international)
Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, we operate with an easy return procedure.
In advance of the return, please contact customercare@camillapihlwear.no.
NB All purchases made online on camillapihlwear.no must be returned through
customercare@camillapihlwear.no. We will not accept online purchases to be returned in any physical store.
After notifying us, we would ask you to follow these steps:
Return Process
1—Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.
2—Send us a mail to customercare@camillapihlwear.no with your return request. Once your return has been approved you will receive a a return-shipping label.
Once your return has been approved and you have received the return papers yo have to do the following:
3—Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely. Print and fill out the return-form sent to you by mail and put this along with the product. NB: It is important that you write down your order number, name, e-mail and reason for the return.
4—Print out the return-shipping label received after contacting us by mail. Place the return-shipping label on the box over the prior delivery information. Remember to ask for your return-receipt with tracking number, or else Camilla Pihl Wear will not be responsible for the return shipment to our warehouse.
5—Contact DHL when this is done and schedule a pick-up suitable for you. This is done by phone +47 21 00 22 00. They will ask for identification-number regarding Camilla Pihl Wear and this is 921 440 588. The return will be traceable and insured until it has reached our distribution center.
6—If your return is accepted upon arrival at our distribution center, your return will be handled/refunded within 14 days from time of arrival. NB: The return delivery fee of 99 NOK (domestic) and 132 NOK (DHL Worldwide) will NOT be refunded. Any items that are being returned must be in perfect condition without any visible signs or damage, and must have the original label attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criteria.
7—NB: Due to hygienic factors swimwear that are tried on/taken out of their original packing will not be accepted as returns
Exchanges
Purchased items are not exchangeable into a different size and colour. Exchanges are handled in the same manner as a return (as described above). You will have to place another order of your desired product/size and we will ship this to you while your return/refund are being processed. Exchanges are only processed upon receipt of returned and undamaged merchandise, and are based on stock availability.
Sale
Our regular online return and exchange policy as described above applies during sale periods.
To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.
Claims
If the item you have received is faulty on arrival or any problems occur with the product, please contact our customer care service on e-mail; customercare@camillapihlwear.no. Please include your order number, photo and description of the problem.